Privacy Policy & Child Protection Standard

Statutory Child Safeguard Protection

1. Introduction & Commitment

Kalene Education Platform ("Kalene", "we", "us", or "our") operates Zambia’s safety-first tutoring, skill mastery, and tuition center network. We take the privacy and safety of learners, parents, guardians, and educators with paramount seriousness.

This Privacy Policy describes how we collect, store, process, and safeguard personal information in accordance with the Data Protection Act No. 3 of 2021 of the Laws of Zambia and international child safety privacy principles.

2. Enhanced Safeguarding for Minors (Learners Under 18)

Because children form a core segment of our learning community, we apply strict safeguarding protocols:

• Parental Consent Mandate: Any student under the age of 18 must be registered through an authenticated Parent/Guardian account.
• Zero Direct Messaging to Minors: Tutors cannot initiate unsupervised private messages outside the monitored lesson workspace. Guardians maintain visibility on all chat logs.
• Never Monetized: We strictly prohibit behavioral ad targeting, profile trading, or third-party marketing directed at student data.

3. Information We Collect

We collect only the minimum information necessary to safely coordinate education and milestone payments:

• Account Profiles: Full name, verified mobile phone (Airtel/MTN), email address, and role (Parent, Student, Tutor).
• Instructor Verifications: National Registration Cards (NRC), police clearance certifications, university transcripts, TEVETA audit reports.
• Session Location Telemetry: Coordinates captured during home visit check-ins to verify instructor attendance within the home radius.
• Escrow Transactions: Milestone deposits, payouts, dispute timestamps, and mobile money transaction identifiers.

4. Real-Time GPS Telemetry & Location Beacons

For in-person home tutoring visits, the Kalene mobile application utilizes geofencing telemetry. This feature functions solely to confirm that a tutor has safely arrived at the designated learning residence. Location pings are encrypted in transit and purged automatically 30 days after milestone completion unless an active safety investigation is underway.

5. Escrow Payment Security

Financial transactions are processed through licensed Zambian payment gateways (Airtel Money, MTN Mobile Money, and commercial bank EFT). Kalene does not store unencrypted card numbers on our servers. Funds held in milestone escrow are isolated from platform operational accounts.

6. Your Rights & Data Deletion

Under the Data Protection Act, you have the right to:

• Request a copy of your stored personal and academic session data.
• Correct inaccurate or incomplete profile credentials.
• Request complete account deletion and data expungement when all active courses and escrow milestones are concluded.

7. Contacting the Data Protection Officer

If you have questions regarding this Privacy Policy or wish to file a data inquiry, please contact our Data Protection Officer at: